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Terms of Service

TrackLab (Noixlab LLC) Terms of Service

Effective Date: Mar 29, 2026

Welcome to TrackLab. These Terms of Service (“Terms”) govern your access to and use of the products and services offered by Noixlab LLC (“Company”, “TrackLab”, “we”, “us”, or “our”), including GPS tracking devices, IoT data plans, and fleet monitoring software. By purchasing, accessing, or using our products and services, you agree to comply with and be bound by these Terms.

Company Information

Noixlab LLC
2308 Esperanza, Irvine, CA 92618
United States

Website: https://tracklab.tech/

Acceptance of Terms

By using our products and services, you agree to these Terms, our Privacy Policy, and any additional terms, policies, or guidelines we provide. If you do not agree to these Terms, you may not access or use our services.

Products and Services

Products:

  • We sell GPS tracking devices globally. These devices are manufactured in China to our specifications and certified by FCC and CE.
  • Installation services are NOT included with the devices. The user is responsible for installation through a professional service. In certain regions, TrackLab may refer to parther automotive engineers and services for professional installation.

Services:

  • We provide IoT data plans included with the purchase of devices and access to fleet monitoring software.
  • An annual subscriptions is required for continued service. The subscription pricing may vary depending on the area of usage, amount of transferred data, and included features.
  • Included data plan may be for the first year or for three years depending on the purchasing device and/or data plan.

Remote Engine Block (Kill Switch):

The remote engine block may be used only on vehicles you own or are legally entitled to control. You are solely responsible for lawful use, including compliance with applicable laws and your rental, lease or financing agreement (notices, grace periods, repossession procedures).

Do not activate it while a vehicle is in motion or in a way that could endanger people or property. Execution depends on correct wired installation, cellular and GPS coverage, and vehicle power, and is not guaranteed at any given moment or on every vehicle. To the extent permitted by law, Noixlab LLC is not liable for damages, injury or claims arising from use or misuse of this feature. We may suspend accounts used unlawfully.

Shipping

Orders ship within the United States via FedEx Ground. Most orders ship 2 days to 2 weeks after purchase, depending on stock availability. If your order will take longer than 2 weeks, we will contact you to agree on a backorder before shipping. You may choose to wait or cancel for a full refund of the device price.

Shipping is charged separately at the FedEx Ground rate shown at checkout. Orders of 10 or more units ship free within the USA. Delivery time is added to the processing time above and depends on FedEx.

We email a tracking number when your order ships. Please make sure your shipping address is correct; we are not responsible for delays or losses caused by an incorrect address. Report any shipping damage to sales@tracklab.tech within 7 days of delivery.

For international orders, shipping is calculated and agreed with a customer separately upon request.

Refund & Return Policy

Non-Returnable Devices: Devices are not eligible for return or refund once ordered, except as stated in the Shipping section (backorders).

Warranty Replacement: Devices with malfunctions caused by assembly defects or broken parts may be eligible for replacement. However, damage from shipping, installation, or improper usage will not qualify.

Subscription Services: A paid subscription is required for continued data and monitoring software after the period which is included with the device.

Cancellation of Subscription: If canceled, devices will be removed from the software, and IoT SIM cards deactivated. Hardware remains with the customer. Customer data is retained for 3 (three) months after subscription cancellation.

Non-Refundable Data Plan: The data plan is non-refundable and not covered by warranty.

Privacy and Data Protection

We comply with data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

GDPR Compliance:
For customers in the European Union, we handle personal data in accordance with GDPR. You have the right to access, rectify, or delete your data, and to object to or restrict its processing.

CCPA Compliance:
California residents have specific rights regarding their personal information, including the right to know what personal information is being collected, and to request the deletion of their data.

User Responsibilities

You are responsible for:

  • Ensuring that the use of our GPS tracking devices complies with all applicable laws and regulations, including those concerning privacy and vehicle tracking.
  • Installation of the devices by a qualified professional. We provide setup instructions for reference, but damage resulting from improper installation or misuse is not covered.
  • Maintaining your fleet monitoring software account and ensuring your credentials are secure.

Disclaimers and Limitations of Liability

Accuracy of Data:

While we strive for the utmost accuracy, GPS data may be affected by factors such as signal obstructions, environmental conditions, or technical malfunctions. We do not guarantee 100% uptime or precision.

Product Warranty:

Our devices come with one year warranty since the moment of purchase against manufacturing defects.
Damage caused by improper installation or external factors is not covered by the warranty.

Service Availability:

We do not guarantee uninterrupted access to the fleet monitoring software or data plans. Maintenance, upgrades, or unforeseen events may result in temporary service disruptions.

Liability Limitation:

To the maximum extent permitted by law, TrackLab shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the products or services, including, but not limited to, vehicle damage, business interruption, or legal violations related to misuse of the GPS tracking system.

Intellectual Property

All intellectual property rights, including trademarks, logos, and service marks displayed on our website, products, and services, are the property of Noixlab LLC or its licensors. You may not use, copy, or reproduce any of these materials without prior written consent.

Modifications to the Terms

We may revise these Terms from time to time. The updated Terms will be posted on our website, and the “Effective Date” at the top will be revised accordingly. Continued use of our products or services after such updates constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal disputes arising under these Terms shall be resolved in the state or federal courts located in Irvine, California.

Contact Information

If you have any questions or concerns regarding these Terms, please contact us at info@tracklab.tech.